Delivery and Return

Here you will find all information about shipping, delivery times, and returns.

Delivery within the European Union

Shipping costs:

Shipping Method Order value under €79 Order value from €79
DHL – Parcel shop €6.95 Free
DHL – Home delivery €6.95 Free


Delivery time:

  • With DHL: approx. 2–3 business days

Shipping outside the European Union

  • Orders are shipped with DHL.

  • Shipping costs vary depending on the destination country and will be displayed during checkout.

  • Delivery times may vary depending on the destination.

Important Notes

  • Orders are processed on business days (Monday to Friday).

  • We are not responsible for delivery delays caused by customs or other circumstances beyond our control.

Returns

You have the right to withdraw from your purchase within 14 days of receiving the goods.

  • Items must be returned unworn, unused, and in their original packaging (including tags).

  • Return shipping costs are borne by the customer, unless you received a defective or incorrect item.

  • To start a return, please contact us in writing (email is sufficient).

  • Once we receive and check your return, the refund will be processed to your original payment method within 14 days.

Complaints (Defective Items)

If you have received a defective item or the wrong product, please contact us within 7 days of receiving your order.

  • Send us your order number, a short description of the problem, and photos.

  • Our customer service will handle your request via email.

  • If a complaint is justified, we will arrange the return and cover the cost.

Contact

For any questions regarding delivery, returns, or complaints, please contact us:

Pitaya (Nordic Fashion Stores ApS)
Email: kundeservice@pitaya.dk
Address: Stokagervej 29, 8240 Risskov, Denmark