It takes up to 14 days to process a return. We will send you an email when your money has been refunded.

Hand in your return free of charge in our store at Badstuegade 14, 8000 Aarhus C, Denmark.

Guide to return:

1. Ship your package to:
Pitaya
Stokagervej 29
8240 Risskov
Denmark

You can return an item if:

1. The items are brand new.

2. There is NO makeup, perfume, sweat or smoke odour, or other items that detract from the value of the item.

3. The clothing must be returned in its original packaging, with original tags and hangtags.

4. You have not exceeded your 30-day return period.

If you wish to send a return without using our returns portal, please note that we do not cover the cost if it gets lost in transit and we cannot track it without a parcel number. We always recommend that you receive a delivery receipt.

Your return parcel must be sent directly to our warehouse address. Do not send to a parcel shop. Please note that we do not accept returns to our office address - only to our warehouse address.

Your return parcel, which is sent without us, must be sent to the following warehouse address:

Pitaya
Stokagervej 29
8240 Risskov
Denmark

Do you have a complaint?

If you have received a defective product, please send us an email regarding this. This must be done no later than 7 days after you have received the item. We need your order number, a short description and a picture of the defect.

All complaints must be sent by email and not by phone - contact us at kundeservice@pitaya.dk

Order before 3:30 PM and get delivery the next day.
Expected delivery time: 1-2 business days.

Shipped with GLS or DAO:

GLS Parcel Shop: 39 DKK (Free over 199 DKK)
GLS Home Delivery: 69 DKK (49 DKK over 199 DKK)

DAO Parcel Shop: 39 DKK (9 DKK over 199 DKK)
DAO Home Delivery: 45 DKK (14 DKK over 199 DKK)

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